Filed under: Advertising & Branding | Tags: Branding, Customer service, Interactive, User Generated Content
Sorry for the prolonged absence, folks–busy times! Here’s some food for thought from John Winsor of Victors & Spoils (thanks, Blair!) about rethinking our modes of customer interaction to make them more relevant, welcoming, and illuminating. Key takeaway? Make it make sense. Force-fitting customers (and audiences) into a mold or dismissing them altogether is not the way.
Filed under: Advertising & Branding | Tags: Art, Branding, Food/Restaurants, Media Arts, Out of Home/Ambient, Retail
Coolhunter brings us mouthwatering images of La Pâtisserie des Rêves, a Parisian bakery which displays their tantalizing wares in gallery form throughout the store. So it’s not really a bakery per se–it’s a pastry boutique, and the presentation suggests true artistry.
The best ideas are those that solve business, branding, and audience problems simultaneously, and this execution would definitely qualify: from a branding perspective, the unique presentation is a differentiator amongst the myriad bakeries dotting Paris; from a business perspective, it moves traffic more efficiently through the store and speeds transactions, relieving congestion at the counter where throngs of customers would normally mob the bakery case; and from an audience perspective, it allows patrons to unhurriedly peruse the merchandise in a playful atmosphere that elevates the various trifles from mundane commodities to little works of art, infusing pastry purchase with a sense of occasion.
It’s cool when businesses seize fresh ideas by conceiving of themselves as another type of business, a business in some other industry or category. For example, in some ways, Mini is a car company that behaves like a toy company; Virgin Air is an airline company that behaves like an entertainment company–obviously in part because the larger Virgin brand informs how they approach their airline business, but still.
This particular instance isn’t anything drastic or revolutionary, but it’s an example of how we can revitalize ourselves and learn from other disparate industries, businesses, and brands by retooling the way we think of our own, and by being open to the idea that our “best practices” may not really be the best practices.
Sometimes I have to take self-imposed hiatuses from listening to certain things, usually because they’re so unfathomably good that they make my heart hurt, and I recognize it’s unhealthy to only listen to one thing over and over for months at a time, especially when it puts you into some absurd aesthetic-emotional funk you struggle vainly to articulate. (See also: Radiohead.)
Most recently, this applied to Grizzly Bear’s 2009 release, Veckatimest, which I feel certain is going to go down in history as a modern classic. It’s exquisite, painstakingly crafted, and to be honest, near-impossible to do justice. (Seriously. “Ready, Able” is devastating. Ed Droste’s voice is so liltingly moving it’s unfair–like a thin, fine fabric whipped taut by some plane-parallel wind, buzzing subtly with some near-imperceptible tremor. I. Can’t. Deal.)
So what happens when I finally listen to Veckatimest last week, after a couple months of a no-Grizz diet? This, basically:
I, wish, (sob sob) Grizzly Bear, (aaaaah) was in (hic) my (hic) faaaaamilyyyyy.